Terms of Service

Draft date: 16 August 2026
Effective date: 16 August 2026

These Terms of Service (Terms) govern access to and use of the MySchoolPilot website, accounts, software, hosted platform, documentation, support and related services (Services). The Services are provided by Foregate Technologies Limited, a Nigerian company registered as RC 7941211 (Foregate, we, us or our).

1. Contract structure and acceptance

If you create an account, click to accept, sign an order form, or use the Services, you agree to these Terms. If you act for a school or another organisation (Customer), you confirm that you have authority to bind it. If you lack that authority, do not accept or use the Services for it.

An order form, proposal, DPA, service-level agreement (SLA) or separately signed contract may supplement these Terms. In a conflict, the signed DPA controls for personal-data processing, then the order form or signed contract, then these Terms, unless the document expressly states otherwise. Website descriptions and demonstrations are informational and are not warranties unless incorporated into an order form.

Students, parents, guardians, staff and other users invited by a Customer are Authorised Users. They must follow these Terms and the Customer's policies, but do not become responsible for paying the Customer's subscription merely by using an account.

Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded, including rights under the Nigerian Federal Competition and Consumer Protection Act where applicable.

2. Eligibility and customer responsibilities

The Customer must be legally capable of contracting and must:

• provide accurate account and billing information and keep it current;
• designate administrators and control Authorised Users, roles and permissions;
• obtain all notices, lawful bases, consents and permissions required to place personal data in the Services;
• use particular care with children's, health, counselling, safeguarding, payroll and financial data;
• ensure its instructions and use comply with education, employment, child-protection, tax, financial, communications and data-protection laws applicable to it;
• maintain appropriate devices, connectivity, endpoint security and internal procedures; and
• promptly remove access for users who no longer require it.

The Customer is responsible for activity under its accounts except to the extent caused by Foregate's breach. Credentials are personal and must not be shared. Suspected compromise must be reported promptly to support@myschoolpilot.com.

3. Trials and account setup

The website currently describes a 30-day "School Pilot". A trial begins at the point stated during signup or in the applicable offer. Unless clearly stated otherwise before signup, a trial does not require the Customer to purchase a subscription and will not automatically convert into a paid plan without an affirmative purchase or agreed order.

Trial, beta and demonstration environments may use limited features, capacity or support and may be changed or withdrawn. Customers must not place live sensitive data in a demonstration environment unless Foregate expressly confirms it is approved for production use. Foregate may refuse duplicate, abusive or fraudulent trial registrations.

Promotional codes are subject to the displayed eligibility, expiry, plan, billing-cycle and availability conditions. They have no cash value, cannot be combined unless stated, and do not apply retrospectively. A "limited spots" promotion ends when the stated verified allocation is exhausted or the offer expires.

4. Subscription, pricing and payment

Plans, included features, billing cycles and prices are those shown at checkout or in the order form. The website presently states that standard plan pricing is based on active students and may offer monthly, termly or annual billing. The checkout or order form must define how "active student" is measured, any minimum charge, tax, currency-conversion treatment, and the date counts are taken.

Fees are due in the currency and on the dates stated in the order. Prices exclude taxes unless expressly stated otherwise. The Customer is responsible for applicable taxes other than taxes on Foregate's net income. Payment providers, including Paystack where enabled, may impose their own terms. Foregate does not guarantee a third-party payment service.

We may correct an obvious pricing or calculation error before accepting an order and will give the Customer the choice to confirm the corrected order or receive a refund of an amount paid for the unaccepted order.

We may change future prices by giving advance notice. A price change will normally take effect at the next renewal and will not alter a prepaid period unless law or the order form permits it and the Customer agrees. Feature changes are governed by section 10.

5. Renewal, cancellation and refunds

Paid subscriptions are set to automatic renewal by default for the selected billing cycle (monthly, termly/4 months, or annual). When auto-renew remains enabled, the subscription is intended to continue for successive billing periods. Each paid period is activated or extended when payment is successfully completed through the Customer's school Subscription page (Pay / Renew) and the configured payment provider (including provider webhooks).

The Customer may turn off automatic renewal at any time from the school admin Subscription page by choosing Cancel Auto-Renew. Cancelling auto-renew stops the next renewal but does not ordinarily shorten a prepaid term that has already been paid for. The Customer may also renew or change billing cycle manually from that same Subscription page. Refunds, credits and cancellation charges are governed by the order form and mandatory law. Foregate will not use these Terms to remove a statutory refund or cancellation right.

If Foregate permanently discontinues a paid Service during a prepaid term for reasons other than Customer breach, it will provide a reasonable migration opportunity and a pro-rata refund of prepaid unused fees, unless an equivalent replacement is accepted.

6. Licence and ownership

Subject to payment and compliance with these Terms, Foregate grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable licence during the subscription or agreed licence term to use the Services for its internal school-management purposes and permit its Authorised Users to do so.

Foregate and its licensors retain all rights in the Services, software, design, documentation, trademarks and related intellectual property. No ownership transfers to the Customer. Any component expressly distributed under an open-source licence remains governed by that licence; the existence of an open-source component does not place the entire MySchoolPilot service or Foregate branding under that licence.

The Customer retains ownership of data, content and materials it submits (Customer Data). It grants Foregate a limited licence to host, copy, transmit, display and otherwise process Customer Data only to provide, secure and support the Services, comply with law and exercise contractual rights. Foregate may use aggregated or de-identified information that cannot reasonably identify a person or Customer to operate and improve its products.

Feedback may be used without restriction or payment, provided Foregate does not identify the contributor publicly without permission.

7. Acceptable use

Users must not:

• use the Services unlawfully or infringe another person's rights;
• upload data without authority or use the platform for unlawful surveillance, discrimination, harassment or exploitation;
• expose, solicit or distribute harmful, abusive, sexual or otherwise unlawful material involving a child;
• attempt unauthorised access, evade security controls, probe vulnerabilities without written permission, introduce malware or disrupt service;
• share credentials, impersonate another person or falsify school, payment or attendance records;
• scrape, resell, lease or provide service-bureau access except as an order expressly permits;
• reverse engineer or copy protected elements except where applicable law or an open-source licence expressly permits it;
• send spam or communications without required consent, identification and opt-out mechanisms;
• submit card data, government secrets or other data that the documentation expressly prohibits; or
• use an AI or automation feature to make an unreviewed legally or similarly significant decision about a student, applicant, employee or other person.

Customers must investigate and address misuse by their users. Foregate may remove unlawful content or restrict access as reasonably necessary to protect people, systems or legal compliance.

8. Data protection and confidentiality

Each party must comply with applicable data-protection law. For school-controlled personal data processed by Foregate on the Customer's behalf, the parties must enter into Foregate's DPA before production use. The DPA must address documented instructions, confidentiality, security, subprocessors, rights assistance, breach cooperation, audits, deletion/return and international transfers.

Each party will protect the other's non-public business, technical and personal information using reasonable care and use it only for the contract. Confidentiality does not cover information lawfully public, already known without restriction, independently developed, or lawfully received from another source. Legally compelled disclosure is permitted; where lawful, the receiving party will give prior notice and reasonable assistance.

9. Hosted and self-hosted deployments

For a Foregate-hosted deployment, responsibilities for availability, backups, data location, recovery objectives and support are those stated in the applicable plan, DPA and SLA. Statements such as "secure cloud deployment" do not promise uninterrupted or error-free service.

For a self-hosted deployment, the Customer is responsible for its servers, hosting provider, database, operating system, TLS/HTTPS, patches, configuration, backups, disaster recovery, email/SMS/payment credentials, monitoring, physical security and legal compliance. Foregate is not responsible for failure caused by infrastructure it does not control. Support access requires Customer authorisation and may involve Customer Data.

10. Service changes, maintenance and support

We may update the Services for security, law, compatibility or improvement. We will not materially reduce the core paid functionality of a plan during a current prepaid term without reasonable notice, except where necessary to address urgent security or legal risk. If a material reduction substantially defeats the Customer's documented purpose and no reasonable alternative is offered, the Customer may terminate the affected Service and receive a pro-rata refund for the unused prepaid period.

Maintenance, emergency work, internet failures and third-party outages may interrupt availability. Support hours and response targets are commitments only if stated in the applicable plan or SLA. "Priority support" means prioritised handling, not guaranteed resolution time unless an SLA states one.

11. Integrations, communications and AI

Optional integrations may include Paystack, email/SMTP or Resend, SMS gateways, OpenAI, Redis and customer-selected infrastructure. The Customer authorises the data exchange necessary for each integration it enables and is responsible for provider accounts, credentials, charges, notices and lawful configuration. Third-party terms apply, and Foregate is not responsible for a third party's independent acts or availability.

Email and SMS delivery cannot be guaranteed. Customers must keep recipient lists accurate and honour marketing and opt-out rules.

Analytics, automation and AI output are assistive. Output may be inaccurate, incomplete or unsuitable. A qualified person must review it before reliance, especially in academic, financial, employment, medical, counselling, safeguarding or disciplinary contexts.

12. Customer Data, export and backups

The Customer is responsible for the accuracy, quality, legality and necessary backup/export of Customer Data. During the term, Foregate will provide available export functions or reasonable export assistance described in the plan. Additional migration work may be chargeable if disclosed in advance.

Following termination or subscription expiry, hosted Customer Data remains available for export through the in-app export tools during the configured subscription grace period of 7 days. After that grace period the school may enter read-only mode until renewal or further account action. Data is then deleted or de-identified under the DPA and backup schedule unless law requires retention. The Customer should export data before the window ends. Foregate is not obligated to retain data indefinitely.

13. Suspension and termination

We may suspend affected access where reasonably necessary because of a material breach, overdue undisputed payment after notice, security incident, unlawful use, risk to a child or other person, or legal requirement. Where practicable, we will give notice, limit suspension to what is necessary and allow an opportunity to cure.

Either party may terminate for an uncured material breach after 30 days' written notice, or immediately for an irremediable breach, insolvency or unlawful use. Foregate may terminate a free account with reasonable notice. Accrued payment obligations and provisions intended to survive—including ownership, confidentiality, disclaimers, liability, disputes and data wind-down—survive.

14. Warranties and disclaimers

Foregate warrants that it will provide paid Services with reasonable skill and care and substantially in accordance with applicable documentation. The Customer's exclusive contractual remedy for a reproducible breach is re-performance or correction and, if Foregate cannot remedy a material breach within a reasonable time, termination of the affected Service with a pro-rata refund of prepaid unused fees.

To the extent permitted by law, the Services are otherwise provided "as available". We do not warrant uninterrupted or error-free operation, that every feature fits every legal or educational requirement, or that user-entered data, reports, AI output, payment confirmation or third-party services are accurate. The Services do not replace professional educational, medical, legal, accounting, safeguarding or financial advice.

15. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where such exclusion is prohibited. Nothing excludes statutory consumer remedies.

Subject to that paragraph, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings, or loss/corruption of data that the Customer was responsible for backing up, except to the extent such loss was reasonably foreseeable and cannot lawfully be excluded.

Subject to the first paragraph, each party's aggregate liability arising from the affected Service during any 12-month period will not exceed the fees paid or payable for that Service during the 12 months preceding the event giving rise to the claim.

The limitations apply only to the maximum extent permitted by law and reflect the allocation of risk and pricing. A signed order may set a different cap for confidentiality, data protection or indemnity claims.

16. Indemnity

The Customer will indemnify Foregate against third-party claims to the extent caused by the Customer's unlawful Customer Data, unlawful instructions or material breach of section 7, except to the extent caused by Foregate. Foregate will promptly notify the Customer, allow reasonable control of the defence and settlement, and provide reasonable cooperation. No settlement may admit fault for or impose non-monetary duties on Foregate without consent. This section does not apply to a consumer to the extent prohibited by law.

17. Governing law and disputes

These Terms and non-contractual disputes are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules. The parties will first attempt in good faith to resolve a dispute through written notice and management discussion for 30 days. If unresolved, the courts of competent jurisdiction in Nigeria will have jurisdiction, subject to any mandatory right to complain to a regulator or bring proceedings elsewhere.

18. General

Neither party is liable for delay caused by events beyond its reasonable control, but payment obligations already due remain payable and the affected party must mitigate and notify the other. The Customer may not assign the contract without consent, not to be unreasonably withheld; Foregate may assign it with the business or to an affiliate if Customer rights are not materially reduced. No third party has a right to enforce these Terms unless mandatory law says otherwise.

Failure to enforce is not a waiver. If a provision is unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains effective. These Terms and incorporated documents are the entire agreement on their subject. Notices may be sent electronically to the account contacts, except where law or an order requires another method.

We may revise these Terms prospectively. Material changes to an active paid subscription will be notified in advance and ordinarily apply at renewal unless needed sooner for law or security. Continued use after the effective date constitutes acceptance only where legally valid; where consent is required, we will request it.

19. Contact

Foregate Technologies Limited (RC 7941211)
1 Iludun Street, Osogbo, Osun State, Nigeria
General: contactus@myschoolpilot.com
Support: support@myschoolpilot.com
WhatsApp: +234 807 618 2936